• Refund policy

Refund policy

RETURN & REFUND POLICY

Last Updated: June 2026

Thank you for shopping with GADGETBOX PTE. LTD.

We strive to ensure that all products sold are brand new, genuine, and in good working condition. Please read our return and refund policy carefully before making a purchase.

  1. Change of Mind

We do not accept returns, exchanges, or refunds for change-of-mind purchases once an order has been confirmed, processed, or collected.

  1. Defective or Damaged Products

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of receiving your order.

Customers may contact us via:

Email: gadgetbox2017@gmail.com

Please provide:

• Order number
• Product photos
• Description of the issue

Our team will assess the case and advise on the next steps.

  1. Warranty Claims

Most products sold by GadgetBox are covered by the respective manufacturer’s warranty.

Warranty coverage, duration, and terms are subject to the manufacturer's official policy.

Physical damage, water damage, misuse, unauthorized modifications, and accidental damage are not covered under warranty.

  1. Opened Products

For hygiene, security, and product integrity reasons, products that have been opened, activated, registered, paired, or used cannot be returned or refunded unless found to be defective upon inspection.

  1. Trade-In Transactions

Trade-in transactions are final once the trade-in device has been inspected, accepted, and the trade-in value has been confirmed.

Trade-in values may vary depending on device condition, model, functionality, and market value.

  1. Refund Processing

Where a refund is approved, refunds will be processed to the original payment method.

Refund processing times may vary depending on your payment provider and financial institution.

  1. Non-Returnable Items

The following items are generally non-returnable:

• Gift cards
• Clearance items
• Promotional items
• Free gifts
• Opened accessories
• Products with physical or liquid damage

  1. Contact Us

For any return, refund, warranty, or order-related enquiries, please contact:

GADGETBOX PTE. LTD.
Website: www.gadgetbox.sg
Email: gadgetbox2017@gmail.com

We reserve the right to amend this policy at any time without prior notice.